Establish New Utility Services

The Utility Billing Administration Department is committed to providing leadership and direction to insure that our water, sewer and sanitation customers are billed in an efficient and equitable manner; monitor cash flow and aged accounts receivable; annually review water, sewer and sanitation rate structures to insure adequate coverage of operating and debt service costs.

The Town provides assistance in solving customers’ problems and concerns; provides utility customers and prospective customers with information detailing rates and fees; maintains a professional up-to-date data processing system.

Payment Options

Documents needed to sign up for new services 

  • Driver's license 
  • Social Security card (any id with the Social Security number included) 
  • Proof of ownership/copy of rental/lease agreement 

When it comes to signing up for utilities, you often have the option to choose between in-person or online registration. Here’s a breakdown of both methods and instructions on how to navigate each:

 

 

In-Person

Instructions:

Step 1.Prepare the following documents:

  • Valid Driver's License or government-issued ID;
  • Social Security card or another document we can use to verify your number;
  • Proof of ownership if you own the home; and 
  • A copy of your lease if you are a renter 

Step 2.Come to Town Hall 

  • Come to Town Hall (310 Greenville Street) 
  • Arrive during our registration hours 9:00 a.m. - 4:30 p.m. 

Step 3.Complete the Registration  

  • Fill out the application
  • Pay connection/deposit fee

The deposit remains on the account for the life of the account and will be applied to the final bill should you ever vacate the property. The connect fee is non-refundable.

 

 

 

 

 

Online

Instructions: 

Step 1.Prepare the following documents 

  • Valid Driver’s License or government-issued ID;
  • Social Security card or another document we can use to verify your number;
  • Proof of ownership if you own the home; and
  • A copy of your lease if you are a renter

Step 2.Fill out our Application 

 

Step 3.Pay Connection/Deposit Fee

 

The deposit remains on the account for the life of the account and will be applied to the final bill should you ever vacate the property. The connect fee is non-refundable. 

 

Step 4.Submit 

  • Submit documents 
  • Await email confirmation with account number and welcome packet 

 

For after-hours, non-life threatening emergencies, call (864)646-9073.